A buyer messages you: "I paid yesterday, where's my file?" Every purchase sits in their zorcha.link account, tied to the email they used at checkout.
Know where buyers land after paying
Right after checkout, the buyer lands on your product page with a Thank you heading and the files ready to download, no sign-in needed.
To come back later, the buyer goes to zorcha.link/account. Your store pages don't link to it, so share the address when someone asks.
Sign in with an email code
On Sign In (Sign in or create an account), the buyer enters their checkout email. No password, no separate sign-up.
Zorcha emails a six-digit code. The subject reads "Zorcha sign-in code" followed by the code.
On Enter code, they type the six digits and are signed in.
A few rules on codes:
A code lasts 15 minutes. After that they see "That code has expired. Send a new one."
A wrong code shows "That code isn't right." After five wrong tries the code stops working and they see "Too many attempts. Send a new code."
Send a new code appears after a minute. Asking again sooner shows "A code was sent recently. Check your inbox or wait a minute."
Once in, they stay signed in on that browser for 14 days.
Open a purchase from Recent Purchases
Recent Purchases lists every paid order made with that email, newest first. Each shows the product, your store link name and the date. Refunded orders, including partly refunded ones, drop off the list.
Tapping a product opens its page with the files and a Download all button. If the browser blocks several downloads at once, there's a download icon beside each file.
If you later unpublish or archive a product, buyers who already have it can still open their purchase.
Nothing under that email shows No purchases yet. While signed in, the button on a product they bought reads View downloads instead of your usual button text.
Collect a review
If reviews are on for the product, the purchase shows Liked it? Give it a rating with five stars. Someone who grabbed your Barista Starters guide taps four stars. The review form opens with four stars picked and their email filled in, and they add a line.
The prompt disappears once they've reviewed that product. It doesn't show when reviews are off.
Expect one email only
After each order, Zorcha emails the buyer at their checkout email. A paid order gets Your receipt from your store name, with what they paid. A free product gets Your access to the product name. Both have an Open button that goes straight to the files, no sign-in needed.
The other email buyers get is the sign-in code, when they sign in at zorcha.link/account.
What to tell a buyer who can't find their purchase
Go to zorcha.link/account and sign in with the email used at checkout.
No code? Check spam for "Zorcha sign-in code", then tap Send a new code after a minute.
Signed in with a different email? Tap Sign out at the bottom of Recent Purchases ("Bought with a different email? Sign out and use that one.") and sign in with the checkout email.
Search their inbox for "Your receipt from" or "Your access to" and tap Open.
Still nothing? Ask for the email and payment time and contact Zorcha support.
Next, see sales on your side: Read product revenue and buyer counts.
Related guides