A transfer just reached your bank, and it's less than what your buyers paid. That gap is fees and tax withholding, and each transfer's details show which is which.
Find your transfers
Go to Settings > Payouts and scroll to Transfers.
Each row shows the invoice number, the date, the amount and the last four digits of the account it went to. Click Load more transfers to see older ones.
The list shows every transfer on record for your account, newest first. Rows don't carry a status label, so a transfer that is still processing looks the same as one that has landed. The Paid figure in Summary only ever shows a transfer that completed.
If the list is empty, you'll see "Your payouts will appear here after they are processed." If it says "Paid earnings are recorded, but transfer details are not available yet.", your money is on record and the details are still catching up. A row marked Invoice unavailable is still a transfer; its invoice number just hasn't been recorded.
Open a transfer
Click View details on the transfer.
Payout details opens with the invoice number at the top.
Orders lists every order paid out in this transfer, then the transfer amount and the bank it went to.
Read the payout breakdown
Payout breakdown adds up every order listed in the transfer, line by line:
Customer paid: what your buyers paid in total, including any GST they were charged.
Platform fees: two deductions added together. One is Zorcha's platform fee. The other is the payment processing deduction for these orders.
GST on platform fee: GST charged on Zorcha's platform fee.
Subtotal: Customer paid minus Platform fees and GST on platform fee.
GST TCS withheld: GST collected at source, held back from your earnings.
TDS withheld: income tax deducted at source from your earnings.
Net payable: what you earn from these orders after every line above.
Tap the info icon beside either tax line for a one-line reminder. A line reads Unavailable if any order in the transfer is missing that amount.
Say Meera's transfer shows Orders (3). Customer paid is what those three buyers paid together. Net payable is what she earns from them after the lines above it.
When only part of an order is in a transfer
The breakdown always covers the full orders. The amount at the top of the panel is what was actually sent.
When only part of an order's earnings went out in this transfer, you'll see "This calculation covers the full orders; only part is included in this payout. The transfer amount above shows the actual payout." Net payable can then be higher than the amount sent, because it counts the whole order.
If you see "The recorded payout differs from the linked orders.", the amount sent doesn't match what the listed orders add up to. Contact support with the invoice number.
Read the Summary card
Summary sits at the top of Settings > Payouts:
Paid: the amount of your most recent completed transfer, with the date it settled. It's not a lifetime total. Before your first transfer it shows "No settlements yet".
Pending: earnings from your orders that haven't been paid out yet. They join the next payout cycle.
If a transfer looks wrong
Contact support with the invoice number from the top of Payout details, the order numbers listed under Orders, and the line that looks off.
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