A conversation can do more than share a link. Use Collect Info to ask for an email address or another supported detail, save the answer to the contact, and decide what happens when they don't reply.
Write the question
Choose Add Step > Collect Info on an eligible Instagram path.
Write a question that explains why you're asking, such as Which email should we use to contact you about your enquiry?
Select the property to save: Email, Phone, Name, Gender, or Age Group.
Write a useful retry message for an invalid answer. For an email, tell the person to enter a complete email address.
Choose whether to allow skipping, then set the timeout amount and unit. The default is two hours; the wait must stay below 24 hours.
Connect the outcomes
Collected continues after a valid answer. When skipping is enabled, the branch is labelled Collected or Skipped: taking that path does not guarantee the property was filled in.
No response after handles the timeout. Connect it deliberately rather than leaving unanswered conversations without an intended next step.
If a later action needs an email, use a Condition to check that it is present, especially when skipping is allowed.
Test more than a valid answer
Check a valid answer, an invalid answer, a skipped question if enabled, and a timeout. Verify the saved contact property and the action on each path. Collecting an email doesn't itself send an email; configure any external delivery separately.
To record available lead details for your team, see Add rows to Google Sheets.