Selling a paid product? Your payout account needs the right beneficiary details, bank information, and any requested verification documents. Here's where to check each part.
Open your payout settings
In the workspace where you sell products, go to Settings > Payouts. This section is available in workspaces with payouts enabled.
If you can't see it, contact support about availability for your workspace before following the setup.
Add your beneficiary and bank details
Under Beneficiary Details, click Update and complete the account details requested in the form.
Under Payout Method, click Update and enter your bank details.
Check the account holder and account information carefully before submitting. Address any validation message shown in the form.
Use the details of the person or business receiving the payouts. Keep identity documents and bank information inside the secure setup flow, not in public screenshots.
Resolve a document request
If the page asks you to Review documents, open it to see which document needs attention. Upload the requested PDF or JPEG, up to 2 MB per file.
Action required means you need to review the explanation beside that document and correct the issue. For example, an invalid PAN message needs a corrected PAN document, not another upload of the same file.
The example shows one verified document and one requiring correction. Uploading a file doesn't mean it has been approved; check the status afterward.
Need help with a payout?
Contact support with your workspace and the status or error you're seeing. A product's revenue figure isn't confirmation that money has reached your bank. Ask support to check the particular payout rather than relying on an empty transfer list or a summary figure.