If your automations in Zorcha have suddenly stopped working or are not triggering at all, the most common reason is missing or expired permissions between your Instagram account and Zorcha.
This issue is easy to fix and usually takes less than a minute.
Where to Fix This
Go to:
Zorcha Dashboard → Settings → General → Refresh Permissions
This is the exact place where you can reconnect your Instagram account and restore all required permissions.
Why This Issue Happens
There are two primary reasons why permission-related errors occur:
1. Permissions Were Not Fully Granted During Setup
When you first connect your Instagram account, Zorcha requests access to run automations like sending DMs or replying to comments.
If these permissions were skipped or denied, Zorcha won’t have the required access to function properly. This leads to:
Automations not triggering
Messages not being sent
Comment replies failing
2. Instagram Password Was Changed
If you recently changed your Instagram password, the existing connection with Zorcha gets invalidated.
This is a security measure from Instagram, but it also means:
Previously granted permissions are revoked
Automations stop working until access is restored
How to Fix It (Step-by-Step)
Follow these steps to restore permissions:
Open your Zorcha Dashboard
Navigate to Settings from the left sidebar
Click on General
Select Refresh Permissions
Reconnect your Instagram account
Carefully grant all permissions when prompted
Once done, your automations should resume normally.
What Happens After Refreshing Permissions
Refreshing permissions re-establishes the connection between Instagram and Zorcha. It ensures that Zorcha can:
Send and receive DMs
Trigger automations based on comments or story replies
Execute workflows without interruptions
Think of it as re-authorizing Zorcha to operate on your behalf.
Quick Tips to Avoid This Issue Again
Always grant all permissions during setup
After changing your Instagram password, refresh permissions immediately
Avoid disconnecting your Instagram account unless necessary
Still Not Working?
If the issue continues even after refreshing permissions:
Try logging out and logging back into Zorcha
Double-check that you selected the correct Instagram account
Repeat the permission flow and ensure nothing is skipped
If nothing works, reach out to support from the dashboard for further help.
📧 Email: [email protected] 💬 Live chat: Available directly on your Zorcha dashboard
The team responds quickly and will walk you through any edge cases or account-specific issues. You don't need to worry about struggling through it alone.
Thanks for being a part of Zorcha 💜
Team Zorcha.